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Billing

Manage your Containment.AI subscription, payment methods, and billing information.

Accessing Billing​

  1. Go to Settings
  2. Click Billing tab
  3. View and manage billing
note

Only organization owners can access billing settings.

Subscription Overview​

The billing page shows:

SectionInformation
Current PlanYour active plan tier
StatusActive, Trial, or Cancelled
Billing CycleMonthly or Annual
Next BillAmount and date
UsageCurrent usage vs. limits

Plan Comparison​

FeatureFreeProfessionalEnterprise
Alerts/month1,00050,000Unlimited
UsersUp to 1516+ usersUnlimited
Audit retention30 days12+ months12+ months (custom)
Custom policy filters-YesYes
SIEM export--Yes
SSO/SCIM--Yes
SupportCommunityBusiness hours24/7 dedicated

See Plans Overview for complete comparison.

Upgrading Plans​

:::info Engagement model Paid plans are engagement-led rather than self-serve per-seat billing. Production deployments (including the High-Assurance Gateway) are priced per enforcement point — not per seat — and begin with a scoped assessment and pilot. See Engagement & Pricing on the main site, or contact sales. :::

Upgrade to Professional​

The Professional plan is engagement-led — there is no self-serve upgrade or in-app payment flow. To move from Free to Professional:

  1. Contact sales or request a briefing
  2. Scope the engagement with our team
  3. Your organization is upgraded by Containment.AI once the engagement begins

Upgrade to Enterprise​

  1. Click Contact Sales
  2. Discuss your requirements
  3. Receive custom quote
  4. Complete enterprise onboarding

Evaluations​

There is no self-serve free trial. Evaluations of Professional features are arranged as scoped engagements:

  • Scoped evaluation arranged with our team
  • Full feature access during the evaluation
  • Contact sales to arrange

Payment Methods​

Adding Payment Method​

  1. Click Payment Methods
  2. Click Add Payment Method
  3. Enter card details
  4. Set as default (optional)
  5. Save

Accepted Payment Types​

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • ACH bank transfer (Enterprise)
  • Wire transfer (Enterprise)

Updating Payment Method​

  1. Go to Payment Methods
  2. Click the method to update
  3. Edit details
  4. Save changes

Removing Payment Method​

  1. Go to Payment Methods
  2. Click the method to remove
  3. Click Remove
  4. Confirm removal
caution

You must have at least one valid payment method for paid plans.

Billing History​

Viewing Invoices​

  1. Click Billing History
  2. View all past invoices
  3. Click to download PDF

Invoice Details​

Each invoice shows:

  • Invoice number and date
  • Items and quantities
  • Subtotal and taxes
  • Total paid
  • Payment method used

Managing Subscription​

Change Billing Cycle​

Switch between monthly and annual:

  1. Click Change Billing Cycle
  2. Select new cycle
  3. Review pricing difference
  4. Confirm change

Annual billing saves ~15%.

Cancel Subscription​

  1. Click Cancel Subscription
  2. Provide cancellation reason
  3. Review what you'll lose
  4. Confirm cancellation

After cancellation:

  • Access continues until period end
  • Reverts to Free plan
  • Data retained per plan limits

Reactivate Subscription​

If cancelled but not yet expired:

  1. Click Reactivate
  2. Confirm reactivation
  3. Billing resumes normally

Billing Notifications​

Email Notifications​

Receive emails for:

  • Payment successful
  • Payment failed
  • Subscription changes
  • Trial ending

Configuring Notifications​

  1. Go to Notification Settings
  2. Enable/disable billing emails
  3. Add additional recipients

Usage Monitoring​

Current Usage​

View usage against limits:

  • Alerts this period
  • Active users
  • Storage used

Usage Alerts​

Set up notifications when approaching limits:

  1. Click Usage Alerts
  2. Set threshold (e.g., 80%)
  3. Choose notification method
  4. Save

Troubleshooting​

Payment Failed​

  1. Check card details are correct
  2. Verify sufficient funds
  3. Contact your bank
  4. Try different payment method

Can't Upgrade​

  1. Verify you're the owner
  2. Add valid payment method
  3. Check for outstanding balance
  4. Contact support

Invoice Question​

Contact billing support:

Enterprise Billing​

Enterprise

Enterprise plans include:

  • Custom pricing
  • Annual contracts
  • Purchase orders
  • Net payment terms
  • Dedicated billing contact