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Devices

The Devices page shows all devices across your organization that have the Containment.AI extension or another supported client registered. Each device represents a browser instance or tool connected to your organization.

Viewing and managing devices requires Administrator permission.

Devices Page​

Navigate to Devices in the sidebar. Each device row shows:

ColumnDescription
DeviceDevice name, with the operating system as a sub-line
UserThe user associated with this device
TypeBrowser Extension, Coding Tool, API Client, or Gateway
BrowserBrowser name (hidden on narrow screens)
VersionClient or extension version (hidden on narrow screens)
Last seenMost recent check-in
StatusActive or Inactive
ActionsPer-device action menu

Use the search box (Search by device, user, browser...) to narrow the list; it also matches the device type label. The list is paginated at 25 devices per page. There is no type or status filter dropdown today.

Device Status​

StatusDescriptionIndicator
ActiveThe device registration is enabledGreen
InactiveThe device registration has been deactivatedGray
note

Device status reflects whether the registration is enabled, not live connectivity — there is no Connected/Disconnected/Idle model and no heartbeat-staleness threshold. Last seen is shown so you can judge recency yourself.

Multi-Device Support​

Users can have multiple devices — for example a work laptop running Chrome and another running Edge. Each device:

  • Has its own device identifier
  • Is tracked separately
  • Shares the user's policies
  • Reports independently

Device Actions​

From the row action menu:

  • View details - Open the device detail drawer
  • View alerts - Jump to the Alerts page

The detail drawer shows Associated user, Device details (device name, OS, browser, version), Identifier, Activity (last seen, registered, created), and an Actions section with:

  • Deactivate / Reactivate - Disable or re-enable the device registration (Administrator only)
  • View Alerts and View user
note

There is no Force Refresh and no Remove Device action. Deactivating a device disables its registration rather than deleting it; reactivating restores it.

Device Security (roadmap)​

note

Device compliance verification is a roadmap capability, not a shipped feature. The Devices surface does not perform OS-version or browser-minimum checks, and it does not read MDM enrollment or compliance state — a device record carries only its own reported name, OS, browser, version, and check-in times. "Advanced MDM posture checks" is a plan-tier capability delivered as a custom engagement; see Advanced MDM. Standard MDM force-install works today — see MDM Integration.

Device Reports and Alerts (roadmap)​

note

Packaged device reports (coverage, version, activity) and automatic device notifications (disconnected device, outdated extension version) are not shipped. Use the Devices list and its search to review coverage and versions today; contact your account manager if device reporting is a requirement for your deployment.

Best Practices​

Monitoring​

  • Review the device list periodically, sorting by Last seen to spot devices that have stopped checking in
  • Follow up with users whose devices report older versions

Updates​

  • Keep the extension updated (browsers auto-update store-installed extensions)
  • Use MDM to force-install and pin the extension across managed devices

Hygiene​

  • Deactivate device registrations that no longer belong to an active user
  • Review unfamiliar device names with the associated user

Troubleshooting​

Device shows Inactive​

  1. Confirm whether the registration was deactivated deliberately
  2. Verify the extension is still installed and the user is signed in
  3. Ask the user to open the extension popup and check its status
  4. Reactivate the registration from the detail drawer if appropriate

Device has not been seen recently​

  1. Check whether the user is active
  2. Verify the extension is installed and signed in
  3. Check network and firewall access to containment.ai

Unfamiliar devices​

  1. Review with the associated user
  2. Deactivate registrations the user does not recognize
  3. Check for shared accounts

Extension version looks old​

  1. Confirm the browser's extension auto-update is not blocked
  2. Ask the user to update from the browser's extensions page
  3. Verify your MDM update policy is not pinning an older version