Usage Metrics

Monitor how AI platforms are being used across your organization to understand patterns and optimize policies.

Overview Metrics

The dashboard shows aggregate usage:

Metric	Description
Total Interactions	AI platform sessions
Active Users	Users with activity this period
Platforms Used	Which AI services are popular
Alerts Generated	Policy violations

User-Level Metrics

View metrics for individual users:

Accessing User Metrics

1. Go to Clients
2. Click a user
3. Select Usage tab

Available Metrics

• Sessions - Number of AI conversations
• Messages - Total messages sent
• Tokens - Estimated token usage
• Platforms - Which AI tools used
• Time - Usage duration

Platform Breakdown

See which AI platforms are used:

Supported Platforms

• ChatGPT / OpenAI
• Claude / Anthropic
• Google Gemini
• Microsoft Copilot
• Perplexity
• Other tracked platforms

Platform Metrics

Metric	Description
Users	How many use each platform
Sessions	Total sessions per platform
Growth	Usage trend over time

Time-Based Analysis

Daily Usage

• Peak hours identification
• Workday vs. off-hours usage
• Weekend activity

Weekly Trends

• Day-of-week patterns
• Week-over-week growth
• Seasonal variations

Monthly Reports

• Total organization usage
• User adoption trends
• Platform popularity shifts

Usage Dashboard

Charts Available

Usage Over Time Line chart showing:

• Daily/weekly/monthly interactions
• User growth
• Platform trends

Platform Distribution Pie chart showing:

• % of usage per platform
• User preference breakdown

Top Users Bar chart showing:

• Highest usage users
• Alert generation by user

Usage Heatmap Grid showing:

• Activity by hour and day
• Peak usage identification

Filtering Metrics

Time Range

• Last 24 hours
• Last 7 days
• Last 30 days
• Custom date range

By Team

Filter usage by organizational team

By Platform

Focus on specific AI platforms

By User Type

• All users
• High usage
• Low usage
• New users

Exporting Data

Export Options

1. Click Export on any chart
2. Choose format:
   • CSV - Raw data
   • PDF - Formatted report
   • PNG - Chart image

Scheduled Reports

Professional

Set up automatic reports:

1. Go to Settings > Reports
2. Click Schedule Report
3. Configure:
   • Report type
   • Frequency (daily, weekly, monthly)
   • Recipients
4. Save

Understanding Metrics

Tokens

Tokens approximate the amount of content processed:

• 1 token ≈ 4 characters
• Short messages = fewer tokens
• Long documents = many tokens

Sessions

A session is a continuous interaction:

• Starts when user opens AI platform
• Ends after period of inactivity
• One session may have many messages

Active Users

Users who had at least one interaction:

• Daily active users (DAU)
• Weekly active users (WAU)
• Monthly active users (MAU)

Anomaly Detection

Enterprise

Automatic flagging of unusual patterns:

Volume Anomalies

• Sudden usage spikes
• Unusual off-hours activity
• Dramatic usage drops

Behavioral Anomalies

• Changed platform preferences
• Unusual content patterns
• Frequency changes

Alerts

Configure anomaly alerts:

1. Go to Settings > Alerts
2. Enable usage anomaly detection
3. Set thresholds
4. Choose notification method

Best Practices

Regular Review

• Check usage weekly
• Identify trends early
• Spot policy gaps

Benchmarking

• Compare teams
• Track adoption progress
• Set usage goals

Policy Alignment

• High alert rates may indicate policy tuning needed
• Low usage may indicate adoption issues
• Platform preferences inform policy priorities

Privacy Considerations

Usage metrics:

• Don't include actual content
• Focus on aggregate patterns
• Respect user privacy

Individual data:

• Viewable by admins only
• Subject to retention policies
• Can be anonymized

Related Topics

• Client Overview - Client management
• Audit Logs - Detailed activity records
• Dashboard Overview - Main dashboard metrics