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Device Tracking

Monitor and manage the devices used by your clients to ensure complete coverage and security.

Device Information​

Each device record contains:

FieldDescription
Device IDUnique identifier
BrowserChrome version
Operating SystemWindows, macOS, Linux
Extension VersionInstalled extension version
First SeenWhen device first connected
Last ActiveMost recent activity
StatusConnected, Disconnected

Viewing Devices​

From Client Details​

  1. Click a client in the Clients list
  2. Select the Devices tab
  3. See all devices for that user

From Device List​

  1. Go to Clients > Devices tab
  2. View all devices across organization
  3. Filter and sort as needed

Device Status​

StatusDescriptionIndicator
ConnectedExtension active and reporting🟢 Green
DisconnectedExtension not responding🔴 Red
IdleActive but no recent AI usage🟡 Yellow

Multi-Device Support​

Users can have multiple devices:

  • Work laptop
  • Personal computer (if allowed)
  • Different browsers

Each device:

  • Has its own device ID
  • Tracks separately
  • Shares user policies

Device Actions​

View Details​

Click a device to see:

  • Full device information
  • Recent activity log
  • Policy enforcement history

Force Refresh​

Request the extension to reconnect:

  1. Select device
  2. Click Refresh
  3. Device checks in with latest data

Remove Device​

Deauthorize a device:

  1. Select device
  2. Click Remove
  3. Confirm removal
warning

Removed devices will need to re-authenticate to reconnect.

Device Security​

Compliance Checks​

Professional

Check device compliance:

  • OS version requirements
  • Browser version minimums
  • Required security settings

MDM Verification​

Enterprise

Verify device is MDM-managed:

  • Check enrollment status
  • Verify compliance policies
  • Require managed devices only

Device Alerts​

Get notified about device issues:

Connection Issues​

  • Device disconnected for extended period
  • Extension crashed or removed
  • Authentication problems

Version Alerts​

  • Outdated extension version
  • Browser needs update
  • Security patches required

Compliance Alerts​

  • Device fails compliance check
  • MDM enrollment lapsed
  • Required settings changed

Device Reports​

Generate device reports:

Coverage Report​

  • Devices per user
  • Extension installation rate
  • Unprotected users

Version Report​

  • Extension versions in use
  • Browsers in use
  • Operating systems

Activity Report​

  • Active devices over time
  • Device connection history
  • Usage patterns

Best Practices​

Monitoring​

  • Check device status weekly
  • Investigate disconnected devices
  • Follow up on outdated versions

Updates​

  • Keep extension updated
  • Notify users of required updates
  • Use MDM for automatic updates

Security​

  • Enable MDM verification when possible
  • Set minimum version requirements
  • Review unknown devices

Troubleshooting​

Device Shows Disconnected​

  1. Check if user is active
  2. Verify extension is installed
  3. Ask user to click extension icon
  4. Check for browser/extension updates

Multiple Unknown Devices​

  1. Review with user
  2. Identify legitimate devices
  3. Remove unauthorized devices
  4. Check for shared accounts

Extension Version Mismatch​

  1. Check auto-update settings
  2. Manually update extension
  3. Verify MDM update policies